Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time depends on your location and the shipping method chosen. Typically, orders are delivered within 3-7 business days.
To create an account, click on the “Sign Up” or “Create Account” button on the homepage, and fill out the required information such as name, email, and password.
To change your shipping address, log into your account, go to the “Account Settings” or “Shipping Addresses” section, and update your address details.
You can track your order status by logging into your account and visiting the “Order History” or “Track Order” section. You will also receive email updates with tracking information.
We prioritize your security and privacy. Credit card information is only stored if you choose to save it for future purchases, and it is kept secure through encryption.
Sales tax is charged based on the shipping address and applicable state laws.
Yes, we offer international shipping. Please check our shipping policy for a list of countries we ship to and any specific requirements or restrictions.
We strive to consolidate items into one package whenever possible, but depending on availability and warehouse locations, your order may arrive in multiple shipments.
If you need to swap an item
Returns and Exchanges
Our returns policy allows for returns within 30 days of purchase, provided items are in original condition and packaging. Please refer to our full returns policy on the website for details.
If you received the wrong item, please contact our customer support team as soon as possible for assistance with returning the item and receiving the correct one.
If your order arrived damaged, contact our customer support team immediately. Provide photos of the damage, and we will assist with a replacement or refund.
Authorized returns should be mailed to the address provided by our customer support team during the return authorization process.
Customer support can be reached through our website’s contact form, by email, or by phone. Our support team is available to assist you with any inquiries or issues.
If you entered an incorrect shipping address, please contact our customer support team immediately to correct the address before the order is shipped.
Order changes or cancellations can be made before the order is shipped. Contact our customer support team as soon as possible to make any adjustments.
Pre-order options depend on the item. If available, pre-order details will be listed on the product page. You can also contact customer support for more information on availability.