Purchases and Return Policies

ACCEPTANCE OF THESE POLICIES: By utilizing the website and purchasing goods listed therein, you agree to abide by the policies described below.  PIXELTEQ reserves the rights to changes the policies at any time. 

ORDER PROCESSING AND SHIPPING: Orders placed before 4 p.m. (EST) will process and ship the next business day, pending stock availability or any special customization request.  Any delays beyond normal processing will be promptly communicated to the customer.

CHANGE OF PRICE: PIXELTEQ sets prices for various products on the website.  These prices are subject to change without notice.  The prices shown on this website supersede all previous listings of prices shown on the website or elsewhere.  PIXELTEQ reserves the right to correct all typographical or clerical errors that may be present in the prices or specification on the website.

PAYMENT: Upon receiving an online order on the website, PIXELTEQ shall process the order and prepare the order for shipment.  While PIXELTEQ will attempt to prepare all available items in a single shipment, there may be instances where a single order results in more than one shipment.  Accordingly, each shipment shall be a separate transaction and payment shall be made when each shipment is processed.  Thus, any credit card transaction shall be billed just prior to shipment of the order.  Should payment not be accepted for any reason, PIXELTEQ reserves the right to cancel the order.  PIXELTEQ may attempt to contact you regarding rejection of your payment; however it is your responsibility to monitor the status of your order and contact PIXELTEQ in cases of unexpected delay.

CONTINGENCIES: PIXELTEQ shall not be held liable for loss or damage from delay in delivery or any other cause beyond PIXELTEQ’s reasonable control or deemed in default if prevented from shipping an order by reason of fire, flood, drought, acts of God, war, riot, strikes, lockouts, embargo or government orders which in any way interfere with the purchase or manufacture or flow of the necessary materials or products required to manufacture or fabricate the products referred to in this Quotation.  In the event of such delay in delivery or failure to perform, PIXELTEQ shall not be required to allocate production and deliveries between customers.

BUYER’S LIABILITY/INDEMNIFICATION OF CUSTOM ITEMS: If your online order includes any custom items that are designed or manufactured to your specifications, you agree to indemnify and hold PIXELTEQ harmless for any third party infringement liability PIXELTEQ may become subject to based on PIXELTEQ’s manufacture and sale of such custom items.

DELIVERY AND SHIPMENT: Upon delivery of the products from an online order on the website to the designated address, all risk of loss, damage, and other incidents of ownership shall immediately pass to you. PIXELTEQ reserves the right to ship orders on a common carrier as desired.

TOOLING AND NON-RECURRING ENGINEERING: PIXELTEQ may produce custom and original machinery and equipment (collectively with any related materials, designs, fixtures, molds and similar items, “Tooling”) in connection with the manufacture of the products described in your order.  Such Tooling may incorporate techniques, designs, materials and other items proprietary to PIXELTEQ (“PIXELTEQ IP”).  Unless otherwise agreed to in writing by the parties, PIXELTEQ shall solely and exclusively own all right, title, and interest in said Tooling.

CANCELLATION AND RETURNS OF STOCK ITEMS: In the event that any portion of an order of stock item(s) is cancelled or returned within 30 days of the original purchase, PIXELTEQ will refund the purchase price, less any restocking fees and shipping costs.  Restocking fees are currently 25% of the price of the returned stock item, but PIXELTEQ reserves the right to modify this restocking fee from time to time.  Upon receipt and inspection of the returned stock item, PIXELTEQ will automatically credit your account for the refunded amount.  Please note that to receive the refund, the stock item must be returned unused and in the item’s original packaging.

CANCELLATION AND RETURNS OF CUSTOM ITEMS: All sales of orders for custom items are final upon PIXELTEQ’s receipt of the order from you.  No returns or cancellations will be accepted.

WARRANTIES: Other than as expressly set forth above or as contained in any express warranties provided with products and the extent permitted by law, PIXELTEQ makes no warranties, express or implied, including warranties of merchantability or fitness of the merchandise for any particular purpose.  PIXELTEQ shall not be liable for loss or damage resulting from the use or performance of the products.  In no event shall PIXELTEQ be liable to you or your customers for any special, indirect, incidental, exemplary or punitive damages resulting from loss of use, interruption of business, or lost profits, even if PIXELTEQ has been advised of the possibility of such damages.  Notwithstanding the foregoing, in no event shall the PIXELTEQ’s aggregate liability to the buyer and its customers exceed the amount paid for products purchased under this agreement in the prior 6 months.

COMPLIANCE WITH LAWS: By using this website, you agree to comply with any and all applicable local, state, federal, and foreign laws, orders, rules, and regulations in connection with the sale, shipment, or use of the products described in the order or on the website, including without limitation, the U.S. Foreign Corrupt Practices Act and all U.S. export control laws and/or regulations.  You agree that no technical data shall be exported from the United States, re-exported, or disclosed to any foreign national, nation, firm, or country, including foreign nationals employed by or associated with you, without first complying with all requirements of the International Traffic in Arms Regulation (ITAR) or the Export Administration Regulation (EAR), including the requirement for obtaining an export license, if applicable.  You agree to first obtain the written consent of PIXELTEQ prior to submitting any request for authority to export any such technical data.  You shall indemnify and hold PIXELTEQ harmless for all claims, demands, damages, costs, fines, penalties, attorney’s fees, and all other expenses arising from your failure to comply with this clause of the ITAR and EAR.